@grumpa wrote:
I e-mailed my problem to the support team and 15 mins later Crystal responded and the replacement part is being over nighted to me. You wonder these days how much support and what a warranty is really worth. Well Carbide3D is at the top of the list, I have only experienced this level of support and customer loyalty from one other company in my long life. Amusingly, it was the trash collection company. Hats off to Carbide3D, I was in trouble and they responded with a "life saving" action. Finally a company that is NOT only concerned with sales, Carbide3D (as Edward Ford has stated multiple times) IS ONLY concerned with providing the best CNC experience and maintaining their customer's loyalty. If they ever go public, BUY STOCK ! They can only succeed with this level of customer commitment.
Jude Marleau
I will be purchasing more machines as soon as possible.
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